We only provide technical support to customers with whom we have an ongoing relationship or who are willing to pay for our srvice.  We see Technical Support as a value that we add to our overall IT Consulting Services and will allow for a certain amount of Technical Support to be included in our Systems Maintenance Plans.  We can not provide free technical support to random callers looking to leach information from us.  We receive calls from desperate people who find us on the Internet every day and we are willing to help if they are willing to pay our $150/hour base fee and our priorities allow for it.