In the ever changing world of technology, users are expected to be more and more self sufficient in adapting to and using new technology.  The problem is that your business may rely on employees who are more creative in nature or managerial and technology does not come naturally to them.  A question or technical issue can stop a user's  productivity and lead to frustration, unless they have somewhere to turn for assistance from Help Desk Technical Support and Problem Solving.  In larger corporations, this is called the Help Desk, where an entry-level IT person would answer questions and solve problems on technical issues.  Unfortunately it is rare, especially for a small or medium sized business, to have their own Help Desk.  We can fill this void by serving the role of Help Desk Technical Support and provide assistance with problem solving.